My client is not able to make payments over PPH.

I have recently raised a invoice (Invoice - #1197955-5) for one of my client after doing the work. Client is happy with my work and want to pay that invoice. But when he tried to pay he is not able top pay. I'm getting following message in my workstream.

"

Please get in touch with Keny to reach an agreement and continue the Job.
We would advise you to provide them with revisions until they are satisfied, correct any errors, deliver any pending tasks and share the final files of the Job on the WorkStream.
You could settle the case by offering them to pay a lower amount. To do so, just raise a new Invoice.
If you are unable to resolve this and you believe you should receive payment for completed you can raise a dispute.

"

I'm looking for best and prompt solution in this case. As we are committed to deliver best services to our clients,

Thanks & Regards
Arun

Official comment

Permanently deleted user

August 21, 2016 21:20

Hello Trius

Thank you for your message.

We are sorry for the inconvenience.

Please note that our system will automatically blocks the buyer, if they use different cards on their account. Please ask your buyer to contact us, so that we will forward it to our payments team to clear this issue. I understand that it can be a hassle, but I assure you that this whole procedure is designed so as to keep safe all of our users, and certainly not to intentionally delay any payments for no important reason.

Thank you very much.

Please let me know if I can help you with anything else.

My client is not able to make payments over PPH.

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