Unhappy buyer

Client paid, then said the work I did for him was not what they wanted and they have now engaged someone else to do this work.

I think he will want his money back, but his communication is imprecise so I am not 100% sure.

I don't think he deserves this money back, because I am confident that my work is good. However, if I don't refund him I risk bad feedback.

I withdrew his money from my PPH account before I received his complaint. My PPH account is now empty.

1. Does PPH have a despute resolution service?

2. If my client asks for a refund how do I refund him if my account is empty?

Thanks,

Ray

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