Unable to Pay my Seller

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AJ

PPH is becoming ridiculous. I moved from Upwork after being with them for 10 years, and my first project with PPH and your system won't even let me pay the designer (who I also brought over from Upwork). To make things worse, you removed the money out of my bank out and so everything sits in limbo. My personal profile says no documentation is needed, but yet you won't release the money. The designer who has worked very hard is waiting on your system to pay him. PLEASE FIX THIS NOW!

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  • Paul

    Below is the email I received from PPH Support. What irks me to no end is that they took the money out of my bank account before verifying me. I'm okay in having to be verified, but I'm not okay them stating that I can't pay my seller, but they can take my money. I could have done all of this work BEFORE I engaged my seller. Or at the very least done it while my seller was doing my project. Now my seller has to be punished because PPH is absolutely inept. Btw, no where in my account does it say I need to be verified. In fact, it states that no documentation is needed.

    Once I get this straightened out I am NEVER returning. I do $10,000s of outsourcing work on a consistent basis AND I just signed up my BILLION dollar company (14 Billion to be exact) to work with PPH. Yeah, that's now not going to happen. This is what happens when you give a bad user experience to your users. I was unhappy with Upwork, but at least they make it possible for me to pay my sellers!

    ====PPH SUPPORT EMAIL TO ME=====

    Hello

    Thank you for your message.

    We are sorry for the inconvenience.

    All transactions that are processed on Peopleperhour go through our standard security checks and we have a number of controls and checks that take place before any transfer of funds can proceed. These checks are part of our on-going commitment to maintaining the security of our customers’ funds.

    Unfortunately our payments team was unable to verify your account electronically, hence they are unable to release the funds to your seller. We request that you provide us with clearly legible scanned colour copies (scan, photo or screenshot) of one document from each of the categories listed below:
    1. Personal Identification:
    • A copy of a Government issued ID with all information clearly visible (Passport, Driver’s License or National ID Card)
    2. Address Verification:
    • A copy of a recent utility bill or Bank Statement showing your name and address (less than 3 months old)
    3. Source of Payment Verification:
    a. In case you have used a Credit or Debit Card on your PPH account (one of the following):
    • A copy of the front and back used on your PPH account. For Security Compliance we recommend that you blank out the central 8 digits of the card number digits, and the last three digits at the number on the back (CVC/CVV number)
    • Credit or Debit Card Bank Statement for the card used on your PPH account including a Peopleperhour transaction (less than 3 months old). For Security Compliance you must blank out the central 8 digits of the card number digits
    b. In case you have used a PayPal account on your PPH account:
    • PayPal Account statement showing your PayPal registered name, email address and verification status along with any relevant transactions
    c. In case you have used a Skrill account on your PPH account
    • Skrill Account statement showing your Skrill registered name and email address along with any relevant transactions

    I can imagine that you may feel concern in supplying this documentation but would like to advise that we are registered with the Information Commissioner’s Office and we are legally obliged to protect any personal information that we hold under the Data Protection Act.

    I appreciate your understanding and cooperation. We hope you understand that we have the best interests of our customers and KYC compliance regulations in mind when performing these checks.

    For more information please read our Terms and Conditions under http://www.peopleperhour.com/static/terms#payments

    Thank you,

    Jaswanth
    PPH Customer Support Team

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  • Renee

    Same issue here. I am trying to pay my seller and I have tried 3 times. have updated CC info and it keeps taking me around the same circles again and again. This is the second time this has happened. When are you thinking of fixing this issue?!

     

    thanks,

     

    Renee

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