Payment done, but the PPH wallet shows no money added.

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Nidhi

• October 06, 2016 05:55

The amount has been deducted from my account

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• Official comment

  

  Permanently deleted user

  • October 06, 2016 11:42

  Hey, Nidhi!

  Thanks for reaching out.

  I am very sorry for any inconvenience and I would like to inform you that due to a technical issue we were having on the site earlier today, any payment attempts that were made using a Paypal account did not go through successfully.

  Our developers team was investigating the matter at top priority and they were able to resolve it quickly. Any users who were charged more than once will find the funds available in their PPH account and they can of course request a withdrawal in order to return the funds back to their account.

  Once again I deeply apologise for any inconvenience due to this issue and if there is anything that we can do to help please let me know.

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  Kathleen

  • October 06, 2016 06:04

  Yes this has happened to me too and i paid 3 times out of my bank account

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