Customer-delayed Hourlie

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Ann

• October 25, 2016 17:00

Hi,

I sold my first 2-day Hourlie 17 days ago and I'm still waiting for the client to give me the content she wants in her ebook. I've read that delays beyond the promised delivery time mean that Certs are affected. Is this correct? If so, it's hardly fair if the delay is not my fault. I've reminded her a couple of times, but still don't have the information I need.

Thank you

Ann

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• Official comment

  

  Permanently deleted user

  • October 28, 2016 12:07

  Hi Ann,

  Many thanks for your message. You can just go ahead and request a refund from the buyer and state "didn't provide the information I needed to get started" as the reason which will stop any automatic negative feedback being added to your account.

  Please let me know if I can help you with anything else.

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  Ann

  • October 28, 2016 14:18

  Thanks for your reply. I can't request a refund as I haven't paid anything - she's put the fee in escrow. If she goes ahead eventually and supplies the required information, will the late delivery of the ebook still cause problems with my Cert rating?

   

  Thank you

  Ann

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