Payment not received

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Louise

• November 03, 2016 13:06

Hi PPH 

Just a quick query, a payment seems to have gone amiss on my account, Invoice #1276289-6 - funds were requested for release on the 31st Oct  and i still have not seen an email from you indicating the funds are on there way to my account, however also not showing as available in my PPH Account either, i can see the fee's have been deducted at your end for the use of PPH? 

Please get back to me ASAP, never had any problems before in all the years of working with you :)

 

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• Official comment

  

  Permanently deleted user

  • November 03, 2016 22:52

  Hello Louise

  Thank you for your message.

  We are sorry for the inconvenience.

  We have been receiving an unexpectedly high amount of requests from our users. The processing is taking longer than usual because of an increase in transactions we're having to process. I have forwarded your withdrawal request to our payments team and hopefully your withdrawal may approve as soon as possible.

  Hope this helps.

  Please let me know if I can help you with anything else.

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  Muhammad

  • October 18, 2018 17:06
  • Edited

  My payment was transferred to local bank but still i haven't received the amount. Can you please take a look at the issue.

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  Syed Saqib

  • May 01, 2022 06:46

  My payment was transferred to the Payoneer account but still, I haven't received the amount. Can you please take a look at the issue?

   

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