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Steven

• November 29, 2016 13:09

Hi folks,

Firstly, it's really not good to not be able to make a quick phone call to you to resolve what should be a very simple matter.

I have a payment which I process at 13:40 yesterday for transfer to Paypal.

Your turnaround notice states 1 working day. From my experience, the later it gets, the more chance there is that something isn't right.

We're now almost 24 hours later and still nothing.

Can you look at this asap and get back to me (preferably using a telephone)

 

Kind regards,

Steve

1

• Official comment

  

  Permanently deleted user

  • December 01, 2016 14:35

  Many thanks for your message.
  I have opened up a ticket for you with our customer support team and someone will email you soon.
  Please let me know if I can help you with anything else.

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• 

  Steven

  • December 01, 2016 14:38

  Hi Kelly,

  thank you for your very tardy reply which won't help.

  The payment finally went through.
  I'm not very impressed at the turnaround time on your reply, and with the fact that contact with PPH is utterly disgraceful - no telephone number!?!?!?

   

  Not happy.

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