Invoice paid - payment not received

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Karina

Hi there, 

My client has paid the invoice, but there is no bank payment received as I have checked my statements. 

What actions should be taken to sort this out? 
Many thank,
Karina

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6 comments

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  • Official comment
    Permanently deleted user

    Many thanks for your message.
    I have opened up a ticket for you with our customer support team and someone will email you soon.
    Kindly bear with us for up to 3 working days and everything will be resolved.
    Thank you for your patience and if you have any other questions please let me know.

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  • Abbas

    Iam also facing same problem, but its normal take three days to show the payment in the seller account that is not a big deal but main problem iam facing is the deshboard link is showing only images not any text. 

    can you check your deshboard and let me know its working perfectly or you its same problem with all. 

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  • Rebecca

    The payment goes into your PPH online account and not into your bank account. You then need to withdraw it from the PPH account to your bank account which takes approx. 2-3 days to process and then a further 5 days to appear in your bank account

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  • Karina

    Rebbeca,

    thanks for the prompt response.
    How can I then withdraw the payment from the PPH account? Can't see it I am afraid. Will need help on this. Thank you!
    Karina

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  • Karina

    Thank you Kelly for all above! 


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  • Ash

    Why PPH's payment process is too slow. My client paid me yesterday and PPH says that it will take 3 days and then I'll get the payment in my PPH account. Upwork is way too fast. It would be great if you could improve it.

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