Admin Fee

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Kenton

• December 09, 2016 12:32

Have just logged into my account and discovered that a previous refund that I requested has not been passed to me and I have been charged monthly! Why was I not emailed about this? Please refund immediately.

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• Official comment

  

  Permanently deleted user

  • December 12, 2016 10:58

  Many thanks for your message.
  I have opened up a ticket for you with our customer support team and someone will email you soon.
  Please let me know if I can help you with anything else.

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  John

  • February 06, 2017 22:48

  same happen to me and I cant find the page with the fees again. Are you doing this on purpose??

  I have lost 30 minutes to find the page and another 10minutes to find a solution about that. It is unacceptable to take people's money without informing them via email.

  I request an IMMEDIATE refund ASAP before I report you to the UK European Consumer Centre.

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  John

  • February 06, 2017 22:51

  same happen to me and I cant find the page with the fees again. Are you doing this on purpose??

  I have lost 30 minutes to find the page and another 10minutes to find a solution about that. It is unacceptable to take people's money without informing them via email.

  I request an IMMEDIATE refund ASAP before I report you to the UK European Consumer Centre.

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