Issue with Location Change & Verification — Need Clarification

Hello PeoplePerHour Team,

I’m facing an issue where my account location has been changed automatically, even though I’m not using a VPN or any location-altering tools. To resolve this, I followed the instructions and emailed my National ID and utility bill to support@peopleperhour.com.

However, I received a response stating that I "failed to select a contact reason," which left me confused—especially since I was replying directly to the support team's instructions via email.

Could someone from the team please clarify what went wrong or what steps I should take next to verify my account and restore the correct location?

I've attached a screenshot for reference:

This one I get from this link: https://www.peopleperhour.com/dashboard/seller

Then I send them this email:

As a response they send me 2 emails:

First one is this:

Second one is this:

What should I do now?

Thanks in advance for your support and guidance!

Best regards,
Hasibul Islam