Withdrawal problem

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Moonsatul Islam

I am facing an issue while trying to withdraw my account balance. Despite having already verified my identity, the system is prompting me to verify it again. Previously, I was able to withdraw funds without any issues, but this time, I am unable to do so.

I have attached the relevant screenshots for your reference. Kindly assist me on an urgent basis, as this matter requires immediate resolution.
And the sentence show " To help us verify your identity and ensure complete security of your information we need you to send some identification documents. here "

Looking forward to your prompt support.

Thank You
Moonsatul Islam moon

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Comments

8 comments

Date Votes
  • Moonsatul Islam

    I have Already submitted ticket multiple times but still same problem.

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  • Biren

    Moonsatul, are you facing same still issue or is it resolved?

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  • Moonsatul Islam

    No . Still I am facing same issues and I can’t withdraw

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  • Moonsatul Islam

    Will you please help me!

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  • Biren

    I am also facing same issue, so I thought it has been resolved for your account.

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  • Moonsatul Islam

    If your problem resolved then let me know.

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  • Stephen

    I've had this problem for over six months and still not sorted. They send an email to say that they cannot access my ticket and to create a new one I do that and get the same message again then just loops around. I'm not sure whether they are deliberately not correcting the problem so they can keep my money or a just generally totally incompetent.  

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  • Biren

    I had contact them through Insta.

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