Withdrawal problem

I am facing an issue while trying to withdraw my account balance. Despite having already verified my identity, the system is prompting me to verify it again. Previously, I was able to withdraw funds without any issues, but this time, I am unable to do so.

I have attached the relevant screenshots for your reference. Kindly assist me on an urgent basis, as this matter requires immediate resolution.
And the sentence show " To help us verify your identity and ensure complete security of your information we need you to send some identification documents. here "

Looking forward to your prompt support.

Thank You
Moonsatul Islam moon