Invoicing not working

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James

I have gone through the invoicing procedure 3 times for my last job. Each time being told that the client has been notified and has 7 days to pay.

 

Yet the job is still showing as an uninvoiced workstream and the client has not received any notifiaction and cannot release the funds in escrow.

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  • Official comment
    Permanently deleted user
    • Edited

    Hi James,

    I have gone into your account and tried to do the same and then check Debs's account (I assume it was her as she is the only one you have had ongoing work with). I couldn't replicate the same problem, and it would accept my invoice, so I will raise a ticket for you. 

    That said, when I then checked in Debs's account to see if she had received the invoice it states that she is inactive (since 28th December) as she had 2 accounts. Were you aware of this? 

    The money is still in escrow to my knowledge so should be safe. I will allow Customer Support to handle it from here as this is probably the issue you were facing. 

    Please add any evidence of completed work to the workstream too, as all there is at the moment is a back and forth stating she accepts your proposal and that you can talk on skype regarding the work. Even if it is just a summary of work completed for her on the day. Or a screenshot of train ticket/touch ups/editing you have done. Anything that will enable the CS team to see the work has been done and release the funds.

    Please let me know if i can help with anything else. 

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  • Permanently deleted user

    Hi James,

    I have now checked back in your account and seen that your invoice has been paid, is this case now resolved for you?

    Please let me know if I can help with anything else.

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  • James

    Hi Kelly - It is still showing as unpaid and un invoiced here. Someone in customer support did raise a separate invoice but it was for £250 not £265 so I had to cancel it.

     

    Thanks

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  • Permanently deleted user

    This should now be done.

    sorry for any inconvenience.

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