Irfana Kazi

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Irfana

• January 27, 2018 12:23

I’ve added my bank details and an image as per your requirements for a refund . I have received an email by PPH saying that the 2 don’t belong to the same account.

This is ridiculous! I have a joint account with my husband so his name obviously is also on the account. It seems like you have thought of excuses so that you don’t have to pay anyone.

Can I have your complaints process please?

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• Official comment

  

  Permanently deleted user

  • January 29, 2018 11:09

  Many thanks for your message.

  I have opened up a ticket for you with our customer support team and someone will email you soon.

  Please let me know if I can help you with anything else.

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