"We've fixed our refunds policy. You'll love this."

Follow

Joseph

• February 12, 2018 14:54

I received an email today with the above title... I didn't love it.

While it's good news for buyers, it seems sellers still can't request a refund be given because the seller was awarded the job before he/she had a chance to discuss it, the buyer can't provide the information required for the job to begin, etc.

The best we can do is convince the buyer to request a refund.

1

• Official comment

  

  Permanently deleted user

  • February 12, 2018 15:31

  Many thanks for your suggestion. I will pass it on to our product team.

  Please let me know if I can help you with anything else.

  Comment actions Permalink
• 

  Jose Javier

  • February 12, 2018 15:45

  Dear all,

  I have to say that I dont understand what is all od these about. I have never send any email in this site.
  Also.,, on the night of the 11 of February I think that my phone was hacked by someone, taking and sending msgs on my name.

  Kind Regards.

  -1

  Comment actions Permalink
• 

  Joseph

  • February 12, 2018 16:30

  Kelly,

  Please also tell the person who wrote the email, Matt from the PPH Payment Team, that for the sake of clarity he should have specified the email was regarding being a seller (e.g. "As a seller you won't be penalised if the buyer does X, Y, or Z"), as the word doesn't appear even once.

  0

  Comment actions Permalink

Please sign in to leave a comment.