Paypal delay?

 hello - realise its still early, but pay pal payments are generally made before 3pm. 

can you advise if there is a delay today.

I am chasing this now, because the last time this happened, everyone went home on a Friday and there was no one to look into it. And we were told nothing for days.

 

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36 comments

Official comment

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Kelly

Many thanks for your message.

I have opened up a ticket for you with our customer support team and someone will email you soon.

Please let me know if I can help you with anything else.

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James

Only ever happens on a Friday, im afraid its going to be Monday before the funds arrive now, With the money they take in fee;s an email just letting us know would standard practice.

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Megan

I imagine it is either a run on payments on a Friday that they need to accommodate with extra staff. Or they ate seeking to make interest on our cash over the weekend. Either way it's very poor not to keep people informed. The last two times this happened has always coincided with an important weekend for me where the money is needed. I'll know to request it on a Thursday in the future.

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James

There we go, ticket to speak Suresh, bet he will message you quite quickly as your issue will already be resolved and you'll get normal payments later today. Total waste of time and resources from PPH

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Megan

Thanks James - no contact as yet. Just over an hour till today's payments are due to be processed - we will see.

The thing is that they give 1 working day for PayPal payments - but in practise this happens within hours almost always. Therefore if for some reason there is a delay, it would be nice to know.

The last time this happened I was left waiting for several hundred pounds for several days.

I will be avoiding requesting money on a Friday in the future. Which reduces the number of days I can be paid to just 4 per week. Which in this age of instant bank payments is a bit ridiculous.

Being a freelancer is hard enough without annoying payment schedules.

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James

I totally understand faults can happen but surely in this day and age, a simple email just explaining payments will be delayed to everyone is not asking too much is it?

I use Paypal as a payment method in Ireland which takes 24 hours from when my funds hit paypal, so if request money on monday i wont see it in my bank account till Wednesday. Very frustrating.

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Megan

James, can you let me know if/when yours shows as paid. I've had no contact  on the support ticket and the payment is still pending...

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Andy

Just checked. Mine has still not been either....

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Joe

Me neither. Quelle suprise.... 

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Megan

Oh, I am so frustrated by this.

Last time I had to wait until wednesday. My only form of income is my freelance work (much of which is on PPH) and having to wait causes me cash flow issues.

Last time I asked for compensation in they gave me 10 credits. The fact is that all my work is word of mouth therefore that was useless to me. 

All we want is information...

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Joe

Incredibly frustrating - I have 'multiple income sources' so it's not TOO bad, and my clients outside PPH pay quickly, on time, and without screwing around, so I'm quite lucky in that respect.

I was bitten some years ago by dependence upon a single payment source and so have worked hard to spread my work around - but it is incredibly annoying!

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Craig

I have been waiting since Thursday, no reply from PPH support, no reply on Twitter, customer service is an absolute joke

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James

Try this, post something positive on twitter like "Freelance is the best way of life so much freedom #Peopleperhour", you'll get a response within an hour

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Craig

Ha ha James you are so right, it's a disgrace. Happened a couple of months ago and they promised customer service was getting a major overhaul....still the exact same, ignore, ignore, ignore

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Megan

I usually also have multiple income sources too - but the last couple of weeks has been with one client on PPH. 

My client is brilliant and pays my invoices immediately - PPH however, seem to think payment is optional.

I'm sorry to hear you have been waiting since Thursday, Craig - it doesn't look good for the rest of us.

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Megan

These kinds of things make me really "political" but the way PPH is set up, there is no recourse.

Leaving a bad trust pilot review was my only way of making my feelings clear and it was responded to eventually.

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Craig

It's shocking Megan, I am the same as you, I have been tied up with 1 client for 2 weeks so really need the funds.

If they just let us know what the problem was and what was getting done to resolve it I wouldn't mind as much but its the fact they just ignore everything to do with it and keep us in the dark that gets on my wick

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James

They blocked me from comentimg on fbook years ago and im still blocked to this day, I use PPH because there is a lot of positives but customer service is just about the worst ive ever experienced. They had phone support at the very beginning but they were unable to handle the phone lines so got rid and never replaced them with anything. PPH send you an email to tell you that someone else might be able to help you, then when you ask too many questions they pass you to someone else. Im sure Suresh runs customer service on his own with Kelly his new assistant

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Megan

What did you say to get yourself blocked? I have tweeted Xenios. 

Maybe PPH is just Kelly and Suresh and they have to do everything themselves and one of them got sick...:)

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Craig

I have tweeted Xenios many many times, like the customer support he just ignores

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James

To be honest i cant remember what i wrote on fbook it was at least 4/5yrs ago, i only realised i was still blocked the other day when i tried to write to them

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Craig

Xenios never replies and very rarely does the actual twitter team reply unless as James says you tweet about how much you love them

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James

I just got a reply from my postive comment, couldnt make it up!!!

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Megan

wow - that is truly disgusting. Does it appear to be a standard reply or is it from a real person?

You know, even if they just gave a place-marker reply like " we are sorry to hear about that, we are looking into it now" it would show willing.

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James

Looks from a real person, my guess is either Kelly or Suresh :)

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Craig

Unbelievable!! I have just had a reply from a direct message saying they don't know of any paypal payment issues even though I have been tweeting them since Friday!!

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Andy

I'm getting seriously worried now.  I've paused all my Hourlies - not keen to start anything else as I still haven't have any payments since last Thursday now. Does anyone know where the payment processing is done from?  It appears to be a Public Holiday in Greece today if that may be relevant, although it still does not explain no processing being done Thurs/Fri last week...

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Craig

Hey Andy, it last happened to me in November. I can understand issues arising and problems that need to be fixed. It is the complete silence that angers me. All it need is a simple tweet/email letting us know what the problem is and when it will be resolved but everyone, including myself, gets angry at the complete wall of silence

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Andy

Yes I had that problem in Nov too, but I think that was different as they appeared to have tried to run the Paypal processing and it just kept looping round. However this time there does not seem to be any evidence that they have tried to run any Paypal processing since Weds last week...

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Megan

Is this a cash flow crisis for PPH? Has anyone received a payment since last week at all?

I have stopped issuing invoices.

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