Help needed please - can I invoice more than proposal?

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Sarah

• February 19, 2018 12:08

I’ve just completed a job for a buyer which was for a telephone survey (i was the person being surveyed). I was told it would take about 30 minutes, so my proposal was for30 minutes of work at a fixed price. The survey actually took 52 minutes (I have call logs to back this up). What do I do?! I don’t want to risk getting bad feedback as this is my second job through PPH, but I don’t want to roll over and take the hit either.

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  Permanently deleted user

  • February 21, 2018 11:21

  Hi Sarah, 

  Discuss with your buyer that the work took almost twice as long as you were first told, therefore you would like to be compensated as such, try to reach an agreement with the client with some sort of payment - and invoice for that amount. Usually buyers are accommodating.

  If you are not satisfied with any outcome, then please contact support@peopleperhour.com

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  Joseph

  • February 19, 2018 14:35

  Although this doesn't solve your present problem, isn't there a time-tracker on PPH? If there is, it allows you to state your hourly rate for a job and so the buyer is automatically billed no matter how long the job takes.

  Either way, I'm interested in how PPH is going to resolve your issue given that the buyer could pay you the money owed, bear a grudge, and give you less than stellar feedback (e.g. three stars) through no fault of your own, and yet it would be difficult to dispute.

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