Anyone not received payments - READ THIS
It seems that once again PPH has had issues with payments to paypal and payoneer since last thursday.
If this has affected you, please check your available money now. The request to withdraw may have been deleted and the money returned to your account, forcing you to withdraw again.
However there has been no communication to anyone to tell us this. Considering the time constraints on payments, this is unforgiveable.
If you withdraw before 12pm today, you should (theoretically) receive the money today - depending on your withdrawal method.
However, if you miss the 12pm deadline you'll be waiting another day.
Fingers crossed PPH will inform us about something at some point, but not counting on it. In the meantime, I'll keep updating here if I discover anything else and I encourage other people to do so too.
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Official comment
Thanks for your messages
Our Products team informed us about a temporary glitch on our system that it seems to have been resolved now.
Please let me know if I can help you with anything else.
Comment actions -
According to PPH terms and conditions transfers to bank accounts take 2-3 days and paypal payments are made within 1 working day. In practise this has always been the same day if the withdrawal request is made before 12pm.
I wouldn't mind if it was 1 working day - but I have been waiting since Friday and some people have been waiting since thursday.
I have never had to go through an approval process prior to being able to withdraw.
The system seems so random and I agree, it makes you worry for the safety of your funds.
I tend to request frequent invoices to keep them small - so I never am relying on a large payment. But we shouldn't have to.
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I knew it had something to do with this new withdraw all your money edict. That makes sense now.
8 days for a bank withdrawal is ridiculous. What on earth do they think they are doing?
However, PayPal is also not being processed. It is moved to pending and stays there. Until the transaction is abandoned and the money moves back to your available balance.
They need to hire more staff and quickly. Or people will start to move their clients to direct payment methods.
This approval process idea is new - I've never seen it before. It is simply a case of them not having the resources to do the job properly - typical.
Does anyone have any idea why they don't want people having a balance in their account? What's the long term reason for insisting everyone clears their money?
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I agree with the commission structure in general - although the percentages for some are too high.
However, I am a full time freelancer with a good portion of my work going through the site. I can't afford to wait till some undetermined date to get my payments.
The holding a balance thing might be to do with the same legislation that energy companies have to comply with - in they cannot be seen to be making money from the balances and they should return money whenever possible and certainly whenever requested.
This speculation would be easily reduced if they just tell us something coherent...
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I've been here 10 years and worked consistently all that time. Never ever seen this before. Im willing to give them the benefit of the doubt as it seems like a major coding error (hack?) - but please, PPH, just tell us what is happening!
And anyone who is still completing work - stop. You can't guarantee you are going to be paid.
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