Scammed by both seller and PPH

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20 comments

  • Official comment
    Permanently deleted user

    Many thanks for your message.

    I have opened up a ticket for you with our customer support team and someone will email you soon.

    Please let me know if I can help you with anything else.

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  • Sam

    I would also mention this seller did not communicate 3 weeks before I demanded a refund.

    If I get charged for this I will be filing a law suite with the evidence to show gross negligence in business practices 

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  • Sam

    I may actually, I wouldn't mind exposing the seller definitely.

    They were awful, I hired them to write 10 blog posts, it's not like I was hiring to do programming etc. I just needed them writing since I didn't have the time, but it took so long for them to come back that I did the job myself in the end and asked for a refund after 0 communication.

    Their entire work was shoddy, I also hired them to take care of a social footprint, I didn't ask for refund on that because they did do work, but I really wanted to, they didn't know a thing of what they were doing. They didn't even know that Facebook banned certain ad categories, and apparently this is a top rated social marketer with x amount of 5 star reviews. Their idea of a Facebook banner was a shoddy photoshop cut and when I said "post twice a week 2 times a month" they posted 2 times a single day on week and then left for the month, even though they used hootsuite to schedule everything... They even posted the wrong category on my facebook and twitter a few times

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  • Sam

    Oh, I was a bit stupid and paid the bill thinking they were going to give me the work and they were billing me because they were going to deliver. But turns out they were just doing their billing cycle internally and made me pay. I shouldn't have really but they did send a sample blog post over to me, though I told them to go back and rewrite it because they didn't read my specification at all and it was full of English mistakes (English company), I even provided them with a rough outline of exactly what to write. Wasn't hard but you could tell the post was written within about 10 minutes while on the train, not thought through at all.

    I mean, when I got hold of PPH I more expected PPH to punish the seller and to at least venerate my profile form the 1 star review, but instead the seller got sheltered and even though PPH said many times that they would do something about the seller, they just carried on their old tricks. I saw at least 5 other people within the reviews who also didn't have work handed in. Was very hard to see those reviews because you couldn't filter by them and they had so many 5 star reviews.

    The money back guarantee is PPH advertising for the seller, but the seller is supposed to lose it if they don't honour it.

    Basically PPH allowed them to break the law because punishing such a high rated seller would be damaging to them. I mean, I understand that, but then you create a very toxic atmosphere where people realise very quickly that if they get scammed then PPH will just let it fly and that in turn attracts like minded individuals such as this seller.

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  • Sam

    You could, though, easily say PPH was falsely advertising the money back guarantee.  Which puts them on the wrong side of the law, as a company.

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  • Sam

    Ok I am going to name names, since I have now just done a Google search and it seems they have a very bad rep on the internet now, they didn't before but it seems since they failed my job they have garnished a very bad rep https://social-buzzing.pissedconsumer.com/review.html

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  • Sam

    In fact I do believe that billing a buyer before you finished the work is against PPH rules

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  • Sam

    Wow, they are even lieing about what PPH has told them etc on sites too

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  • Sam

    Seriously, PPH, socialbuzzing are scamming people all over the internet, hell they are selling black hat SEO on your site (very bad, definitely illegal advertising of the benefits), the people who review have no idea that actually it will damage their SEO beyond repair.

    They are lieing about you and cheating you behind your back and you let them get away with it? Even scamming their customers to help them???

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  • Sam

    Looking even more, it seems Facebook has actually banned them from using their site, they have no profile there. This is yet another sign of their illegal activities.

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  • Sam

    Wow, and now PPH, after verifying my withdraw, has now just unverified it and now demands 7 days to look at my documents, I have 6 days before they charge me for removing my money.

    This is just... I have no words

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  • Sam

    Or I can pay £10 to have it fast tracked

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  • Joseph

    You should share your story on social media, with the media in general (e.g. journalists posting on helpareporter.com or using the #HARO hashtag), and with the Trading Standards arm of the Citizens Advice Bureau.

    £200 isn't pennies, and it could be a lot worse for other PPH users.

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  • Joseph

    Was the £200 paid in advance for 10 blog posts or a deposit?

    Personally I wouldn't put too much trust in the ratings on PPH—without wanting to appear pompous, many buyers don't know good work from bad when it's outside their area of expertise. If you're savvy enough to recognise shabby graphic design, it's better to check portfolios and make up your own mind.

    But yeah, if PPH have a money back guarantee they're not honouring and the seller didn't do the work, that's PPH's failing, not yours.

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  • Joseph

    I checked out your link and their PPH profile... it does seem to be like I said—the work is obviously bad, but only to people savvy enough to recognise it as such.

    e.g.

    * They offer design and writing services but the banner and copy on their PPH profile aren't at a professional level, to put it politely. (It some cases it's just bad due to spelling and syntactical errors.)

    * Their prices are super-low (add 1000 Pinterest followers for £20; three 400 word blog posts for £35... on *any* subject!) which indicates low quality work.

    * Many of their services don't make sense (like that Pinterest one: if the content isn't good enough to attract 1000 followers organically, then it's the content that's the problem).

    I even managed to check out one of the social media profiles they've apparently managed since Oct 2017 and, without seeing what it was like before, it has around 800 followers to 400 following (terrible considering it's been around since 2010 and been managed by "experts" for four months), a whole load of retweeted articles (maybe automated retweeting of anything with specific hashtags), and zero engagement on their original tweets, which are just "Here's the new article we've published [link]".

    But back to your problem—I see what you mean about PPH not wanting to punish these people because they're one of the top sellers. However, they should at least refund you and remove the negative review.

    Looking at it from PPH's POV, I *understand* how their approach can be that if buyers seem happy to buy crap from this seller, then let them, even though I *personally* would feel nauseous to even be associated with bad work, let alone be facilitating it. 

    In other words, PPH is designed for high quantity, low quality work, and so they have no real incentive to stop doing so any time soon. This doesn't mean you should give up on your refund and getting them to remove your negative review, though.

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  • Joseph

    What's going on with that "ticket" Kelly opened for you with PPH's customer support team?

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  • Sam

    That was their response to it (the ticket). At first they were like "oh yes, you can withdraw your money now" (I even got the full confirmation email that the money was approved and going to be released) but as soon as I actually get permission to withdraw I had that permission removed and now they say I must add more documents and those documents need 7 days approval and I can fast track for 1 day approval if I pay £10.

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  • Joseph

    That's their "support"?!

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  • Sam

    Haha, it seems that way

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  • Mirna

    This PPH page is a mess, full of scammers, do something, some kind of filter. It makes me laugh when people defend PPH by saying they can't do anything. React!!!!. It cannot be that 80% of this page belongs to scammers and that they can delete your profile just like that

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