Withdrawals are not processed

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Lorien

• February 21, 2018 15:48

After 5 days, my withdrawal is still pending. Customer service is of no help, as they simply gave me the standard sorry-for-the-inconvenience answer, and told me they have rectified the 'glitch' and it will be processed yesterday. Of course that never happened, so - what should you do to get paid?? 

And most importantly, what guarantee do we have that this won't happen regularly?

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• Official comment

  

  Permanently deleted user

  • February 23, 2018 11:11

  Many thanks for your message.
  I have opened up a ticket for you with our customer support team and someone will email you soon.
  Please let me know if I can help you with anything else.

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