Protect you freelancers. Is time to show some support
I've been with you for a long time and in the past year, I start to experience unbelievable lack of support for us, the freelancers who help you build this platform.
Problem with clients. No one cares as far you make your commission. But what about us. Why you never step in urgent. My last case was clearly client fault. He wanted more work done but not paying for it. Finally, decide to stop and when I send invoice I have to keep reminding him to pay as you PPH didn't care at all. All you send to me is your payment system explains.
I don't care about it. I wanted you to help but you didn't.
Then another client who wanted the job done in 3 days blames me to be late when he reply after 7 days I send first revision and wanted to cancel the job so I got paid only the deposit.
Then I request my money withdrawal just to find out 3 days later nothing was processed so I had to request again.
Many more issues but I am tired to write.
So before you do anything else please, sit down and think what you can do for us.
Introduce limit on minimum beating,
Make required full amount of payment if job is under £100 $100
Fix your app so we don't lose jobs.
Add our custom jobs to our overall jobs done.
Fix your commissions as they are day robbery for startup or small freelancers.
Got more but will stop here as I know you will reply saying we forward this to our team and then will go in the bin,
Good job I have enough work out of PPH but what for many others who just start and believe in you.
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Official comment
Many thanks for your message.
I have opened up a ticket for you with our customer support team and someone will email you soon.
Please let me know if I can help you with anything else.
Comment actions -
"Introduce limit on minimum beating,"
Do you mean "minimum bidding"? As in bids must be over a certain amount? Why? If sellers want to propose $10 for a $500 job and buyers want to accept these proposals, then how does this affect you?
People who sell their skills at low prices are typically sending low quality proposals and delivering low quality work, so they're not really competition.
And clients who accept low quality proposals and low quality work are typically low quality clients.
"Make required full amount of payment if job is under £100 $100"
What does this mean? The buyer has to pay no matter what?
"Fix your commissions as they are day robbery for startup or small freelancers."
I agree that the commissions are way too high, especially for the low quality of PPH's platform, however I just increase my price to ensure I get paid the amount I require. There's even a box in the proposal form that says something like, "You'll make £xxx".
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Yes, minimum beating controlled by the system. You understand that $10 in the UK are not the same amount as $10 in India for example. Also, we all know that no matter what the client want's to spend when he/she see a lower proposal the rest of us who actually deliver good service don't stand the chance. We got rejected right away.
Yes, require full amount. Not talking no matter what. Of course, if the delivery quality sucks there are dispute and client always can get refunded. I am saying for low-cost jobs to be full price as I have 3 cases when the client actually decide to leave or wanted to finish the job for some reason. So you as freelancer did the job and waste your time but because they deposit 50% of the proposal they don't want to pay the rest. So PPH takes the commission anyway but the freelancer did more work for less.
I don't mind the commission overall but not with some silly limits as you have to make a certain amount before you start earning more. This is silly. Just put 1 commission, fixed fee for all jobs. This way I may have a small job for £20 and a big one for £600 but I'll pay the same commission.
This is how everyone else operates anyway.
We all know what happens after put prices high. Sales go away as there always will be the issue I mention with beat limits.
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"we all know that no matter what the client want's to spend when he/she see a lower proposal the rest of us who actually deliver good service don't stand the chance. We got rejected right away."
Really?
Let me ask you this—there are two cars; one costs $100, the other $100,000. Which of the two do you think will need immediate repairs? The cheap one, right?
The same thing applies to PPH buyers—those with any sense know low price equals low quality and high price equals high quality.
If you "deliver a good service" then low quality sellers are not your competition any more than McDonalds is competing with a four star high class restaurant.
"Yes, require full amount."
You mean if the job is under a certain price, the *deposit* must be the full amount? If so, then yes, I agree.
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Joseph, you know people always try to save and I plenty times problem winning the job because I stick to my prices. But then I try few times to go low and win the job which cost actually more. So this issue will be very hard to resolve to be honest. The biggest job I win was £400 and then extend to £600 but this client was one of those who actually wanted to invest and get the best.
It's a hard debate and will be always a problem.
Regarding the full amount, yes, this needs looking at. I just had 2 clients who actually pay less and was their fault. One introduces the job for a certain amount which was low but still acceptable so I take the job. Then start requesting more and more work so I say to him we need to amend the final price. He just says to me: I don't want to pay more and decide to stop but also didn't pay the invoice for almost 20 days.
Another one request a job £90 and deposit £45. So he wanted the job done in less than 5days. I did the job in 2 days, send for revision and I waited 7 days for him to reply. After finally, he comes back to me he was unhappy the job take so long and ask to pay only the deposit. But I did the full job in 2 days and still left with only deposit + commission. This actually paid nothing close to the amount of time and work I did.
So definitely jobs under £100 $100 €100 need to be deposit in full.
Thanks
Georgi
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Good points Georgi, When ppl put in a proposal of $50 for a $1500 job, and PPH just allows it.. It sets a precedent.. Ppl will keep putting in these stupid prices, and buyers who don't know better will believe this is the norm..
On the analogy of a $100 vs $10,000 car.. If you never knew that a good car costs $10,000, you would not bother with one.. Because all you see is a $100 car.. These ridiculously stupid low prices need to change..
PPH, works on the basis of volume.. I started on this platform years ago.. The number of "freelancers" has grown infinitely, and ppl requesting jobs has too.. Only difference being the prices keep dropping.. For PPH they make their money off the volume in low prices.. Also if they turn this into a completly off-shored operation, they don't need to worry about UK labour laws around minimum wage.. the way Uber etc have.. Its in their interest to have ppl from Indioa and other developing countries dominate things.. With low low prices, as long as there's a huge number of them PPH still makes money.. And screws the market.
Nothing will change because it works to their advantage..
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