Release funds in Escrow

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Alex

• March 16, 2018 16:06

Dear Sir / Madam,

I have two pending payments. I completed a job on Friday, 09.03.2018 and raised an invoice. The buyer has not released the funds yet. That very Friday was the last day the buyer accessed her PPH account. As per your T&Cs, if the buyer doesn't respond within 7 days of a raised invoice, you automatically credit the seller's account. Today is the 8th day and still waiting.

Secondly, kindly advise some of the security checks done or what prompts the security checks which results in delayed receipt of payments once the buyer has released the same. I feel 3 days to be a long wait for a straight forward gig and it is even worse when you add Saturday and Sunday to the wait. There were funds released by a buyer over 12hrs ago and still remains pending on Escrow. To think that I'll get the funds on Wednesday next week is disappointing, to say the least.

Kindly advise/assist.

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• Official comment

  

  Permanently deleted user

  • March 19, 2018 09:39

  Many thanks for your message.

  I have opened up a ticket for you with our customer support team and someone will email you soon.

  Please let me know if I can help you with anything else.

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