Pending withdrawal request from 21 days and so on

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Arbab

• March 29, 2018 18:41

Hi 

I have made a withdrawal request on 9th March 2018 and still waiting for the funds to be processed. Customer support isn't cooperating at all, getting this message every time I contact the support

"I would kindly like to inform you that our Team is prioritizing the withdrawals based on the date that they have been requested. Unfortunately, there are still a few requests that have been made before yours that have to be reviewed until your withdrawals are approved.I deeply apologize for the inconvenience that you are currently experience but I do not have an update concerning your withdrawal"

Later on, I have made another withdrawal request and have received the funds within 2 to 3 days. I am not sure how they are prioritizing the requests if requests are processed based on the date that they have been requested.

Is there anyone else having the same issue? 

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• Official comment

  

  Permanently deleted user

  • March 30, 2018 10:43

  Many thanks for your message.

  I have opened up a ticket for you with our customer support team and someone will email you soon.

  Please let me know if I can help you with anything else.

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  Arbab

  • March 30, 2018 10:49

  Hi Kelly

   

  Many Thanks for your response.

   

  In case you need ticket number here is the original ticket

   

  #686165

  and its follow-up 

  #687669

  Please let me know if anything else is required from my side to make the process more fast.

   

   

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  Arbab

  • March 31, 2018 10:35

  Hi Kelly,

  I haven't got any kind of email or response from the customer support. Even its a week they haven't replied to the follow-up ticket. Can you please help in this regard or will keep sending the general response like on other tickets.

   

  Many Thanks

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  Arbab

  • April 02, 2018 07:23

  I am really disappointed by the PPH response. No one is even listening to the issue. All they are doing is sending a general or automated response.

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  Francesco

  • April 03, 2018 21:18

  You are right, Arbab. They send us automated responses.

  My withdrawal is in pending status since 25th March, and the only thing they were able to tell me is that it usually takes two days to complete the transfer, but they would have checked it.

  They are still checking.

   

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  Arbab

  • April 04, 2018 06:40

  Hi Francesco,

   

  Don't worry it will take time. I got my turn after a month.

  They have approved my fund requests yesterday but still waiting for the funds to be transferred to my bank account.

   

   

   

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