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Ahmed

• April 02, 2018 15:45

Hello, 

I've submitted a new withdrawal request for 4 days ago (Time: Thursday 5:39 PM), but I didn't receive any money yet. Payments used to be processed much faster than that and as stated in the pop up msg it may take up to 48 hours. now it's more than 48 hours. 

Can you tell me what is the problem please ? 

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• Official comment

  

  Permanently deleted user

  • April 03, 2018 10:03

  Many thanks for your message.

  I have opened up a ticket for you with our customer support team and someone will email you soon.

  Please let me know if I can help you with anything else.

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  Francesco

  • April 03, 2018 21:11
  • Edited

  Dear Ahmed,

  I have submitted a withdrawal on Sunday the 25th March, and I have not received any money yet! So, you are luckier than me.

  The customer team has open a ticket (as Kelly just said to you), but the assistant has been able to tell me the same things that are written in the instructions. So, nothing helpful. And I am always in the same "pending" status.

  I have been trying to contact the assistant since last Friday, but I have not received any reply yet (so, Kelly and the other team members, please do more action and fewer words, for Ahmed, for the other sellers and me here on PPH that are waiting for their earned money).

  Francesco

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  Ahmed

  • April 04, 2018 00:23

  Hello Francesco, 

  Thank you for your comment, I hope someone solve your problem soon.  I've received the payment earlier today and the delay was because the UK holidays. It was a matter of patience for me.  

  I suggest to contact customer support ( click on need more help ? ) and list your problem. 

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