Problem with ID documents - already given!

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Emma

• April 20, 2018 09:57

I'm being asked for documents I submitted last year.

I'm trying to withdraw some funds in Euros. I've already withdrawn GBP and USD many times, but this is the first time with EUR. I think that is causing my problem. Your site is asking me to verify my ID/account (not sure which) with documents. You will see from my account I submitted these last year (2017) and I have successfully withdrawn funds on many occasions since then. Please rectify the problem and notify me so I can withdraw my funds.

Many thanks,

Emma

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• Official comment

  

  Permanently deleted user

  • April 20, 2018 10:57

  Many thanks for your message.

  I have opened up a ticket for you with our customer support team and someone will email you soon.

  Please let me know if I can help you with anything else.

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