Your document has been rejected

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Zhuang

• May 03, 2018 11:22

Hello, PPH support team

I received the notification as below.

"Thank you for uploading your verification documents.

Unforunately, the document.png document has been rejected for the following reason: Please send us an actual photo of your ID. ."

What is the wrong in my document.png?

What is the actual photo?

How (What) can I do by following your request?

My document is guaranteed by government.

 

1

• Official comment

  

  Natalie

  • May 04, 2018 06:55

  Many thanks for your message.

  I can see that you have already opened a ticket with us, therefore, one of our customer support agents will reply to you asap.

  Thank you!

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