IDENTIFICATION DOCUMENTS

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Christine

• May 11, 2018 09:15

I WANT TO WITHDRAW MY MONEY.MY PAYPAL AND NATIONAL ID HAS BEEN VERIFIED MY BANK STATEMENT HAS BEEN REJECTED MORE THAN THREE TIMES.I HAVE BEEN WAITING FOR A MONTH NOW.DOES THIS MEAN ALL MY HARD WORK WAS IN VAIN?EVERY TIME I UPLOAD MY BANK STATEMENT I USUALLY GET A MESSAGE AFTER SEVEN DAYS THAT MY DOCUMENT HAS BEEN REJECTED 

Hi Christine

Thank you for uploading your verification documents.

Unforunately, the Capture.PNG document has been rejected for the following reason: Please send us an actual photo of your proof of address. .

Please send us an actual photo of your proof of address.

WHAT ELSE CAN I DO???????

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• Official comment

  

  Natalie

  • May 11, 2018 14:21

  Many thanks for your message.

  I can see that you have already opened a ticket with us, therefore, one of our customer support agents will reply to you asap.

  Thank you!

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