Buyer has changed his mind

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Karen

• May 14, 2018 06:06

 I'm new to PPH.  The buyer immediately put the deposit into my escrow account.  He has now changed his mind and wants refund  PPH have emailed to say that if I accept to refund him it may affect my ranking.  However in their policy it states that if the buyer changed his mind it affects him.  How do I ensure that my rankings are not affected.

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• Official comment

  

  Natalie

  • May 14, 2018 07:01

  Many thanks for your message.

  I have opened up a ticket for you with our customer support team and someone will email you soon.

  Thank you in advance and have a lovely day.

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