Client did not answer to my invoice

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Maria

• June 07, 2018 22:13

Hello!
I have encountered a small problem with a client I have been working with for a long time (3 months, no misunderstandings or trouble during this time) - he answered to my deposit request and the sum was added to my escrow, and when I issued an invoice - he was surprised that I didn't get the money (obviously mistook the deposit request for an invoice in the first place). However after a second message with a clarification that I issued a deposit request, not an invoice - he hasn't replied. 
Is there any way to get the invoice approved and get my money for the job I have fulfilled and submitted to the client? I have been patient and waited out for a week now, and I would really like to get paid for my work..
Thank you in advance,
Maria

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• Official comment

  

  Natalie

  • June 11, 2018 12:28

  Many thanks for your message.

  I have opened up a ticket for you with our customer support team and someone will email you soon.

  Thank you in advance and have a lovely day.

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