ANOTHER Fee Increase? Are you joking?
Sellers like myself are struggling with the race to the bottom mentality on this site already. At least 95%+ of my clients are below the 700 threshold -- I'll be paying 20% on everything.
Your fees are outrageous -- the 3.50 fee per invoice was bad enough, now it's even more. Did you even announce this increase? You will lose the high quality freelancers and the site will continue it's decline if you continue down this path.
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These fees are outrageous, it is a ridiculous way to treat the freelancers which are literally your whole business. Without us, their would be no PPH.
On a £350 job, PPH took £70+VAT (that's basically an entire days wage) and they charge the buyer a fee too. And £27 per hour becomes £22 per hour... It's just robbery. If we want to be really productive and try and bid on loads of jobs in one month, we have to pay extra for the privilege in the form of additional proposal credits, AND, if we want to try and stand out from the crowds of freelancers that bid on jobs (a lot of these jobs are cancelled anyways) and feature a proposal, there's another £4.50. This is despite the fact that any work we would win would earn PPH even more money.
I have only ever seen one job over £5000, so what are PPH doing to pull in these higher paying clients they are indicating exist? I would love for them to be honest about how many jobs per month are posted and awarded at over £500.
****I also think it outrageous that the service fees are structured "per client" and not "per freelancer" i.e. service fees should be based on the total earnings of a freelancer per month, not their earnings from each client.****
This would make a huge difference, especially when most of the clients on PPH are looking to pay <£100 meaning we never get work at the lower service fee percentage... Why should it make a difference to PPH whether we are earning the money from one or multiple clients? Unless they just want to earn as much money from our hard work as possible? It just seems SO unreasonable and very short sighted.
Please can PPH respond to my suggestion that the service fee percentage structure is based on the total earnings of the freelancer, not their earnings per client.
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Add to that, they also take big fees from buyer. So very greedy.
Also, fro buyers, be aware, buyers fees will sneak in while you are busy focusing on filling in your card details (or AFTER you are transferred to PayPal). I paid three times without noticing it. I am an expert online shopper, but they are very clever here and fooled me. Also psychologically, IF you notice it in the last step (AFTER you fill in your card details or AFTER you are on your paypal), you will feel like "I have put too much time on this to find a seller, and I have no other option!" You will have to acccept it with frustration.
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So true guys, i have had over £900 earnings this month and PPH took 20% of it plus convertion to usd of 2.5% plus the withdrawal fee almost half has gone and I cannot still get my money in my PPH wallet due to the "no payout route" my money returns twice and PPH charge for the return! I contacted costumer support and still problem has not been solved. I am frustated it's been a few days poor service with a high fee! This is so sad and frustrating!
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@Angela
Use Transferwise (Ref link) for the conversion, they offer Free GBP bank account, and Also Free EURO account, so you can withdraw all your earnings there then do the conversion at the Best FX rate and conversion fee, your £900 converted to USD Today gives : $1,131.95 (Rate : £1 = USD 1.26325 , and fee : £4 , just 0.34%) , once you covert the money you can withdraw it to your US bank account , or use their debit card.
You can also use Payoneer, they offer both GBP and EUR free bank accounts and free debit cards, and they offer currency conversion at 0,5% , but Transferwise is the best
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Open a new ticket from here : https://support.peopleperhour.com/hc/en-us/requests/new , never seen this no payout route issue .
for future earnings, never convert, withdrawing in GBP is free and arrives in the same day (after 24h approval)
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