Invoice total not matching credit card statement

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Mei

• July 30, 2018 12:56

Hi

My accounts team have enquired as to why there is a different amount taken off of our payment card as to what is on the invoice that I have sent them.

We need a new invoice to reflect this please.

Please could someone get back to me ASAP?

Thank you.

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• Official comment

  

  Ioannis

  • July 31, 2018 07:03

  Many thanks for your message. I can see that you have already opened a ticket with us, therefore one of our customer support agents will reply to you as soon as possible.

  Thank you.

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  David

  • December 19, 2018 10:51

  Hi, I am having the same problem? I believe this is due to an additional charge or something, but was this ever explained to you?

   

  Thanks

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  Mei

  • January 07, 2019 14:22

  Hi there, sorry for the late response.

  Yes there is an additional charge for using PPH. I was surprised this wasn't outlined anywhere obvious.

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