I paid, but the payment would not process

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Nicholas

• December 19, 2019 06:08

Hey! I am trying to pay a freelancer for the first time and noticed the payment was not processing, and there was a tab saying it was under moderation. My bank has informed me that there are unfamiliar charges on my account, and they are all the charges I paid for with my card! Some help would be wonderful! As the site has processed two charges and then remitted them, all while telling me that there is something wrong with my transaction.

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  Natalie

  • December 19, 2019 13:55

  Hello Nicholas, 

  Please be assured we will resolve this problem. I have now opened a ticket with our customer experience representatives in order for us to take the appropriate action.

  Thank you for you patience. 

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