no support from customer services

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John

• December 21, 2019 09:36

I too struggle with customer support, as a buyer.

I logged an issue with a freelancer over a week ago. PPH support came back to me and asked me to confirm the name of the freelancer who won't respond to me, or honour his proposal.

For the last week, I have heard nothing from PPH.

I have tried to log a follow-up support ticket, but pph keeps "resolving" the support tickets without even bothering to reply to me.

No wonder some of your freelancers are so lazy - pph staff can't be bothered to provide updates to buyers.

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  Natalie

  • December 23, 2019 09:11

  Hello John, 

  I have reviewed your case and can see that you have opened a ticket with our team and you got a reply on Saturday?

  Can you please reply to the ticket in order for them to review the case and resolve it asap. 

  Thank you, John, I have also informed them. 

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  John

  • December 26, 2019 03:28

  Hi Natalie.

  That is correct. I then responded straight back to you and I didn't hear back from pph again until I posted this comment, despite my daily reminders to you that you had not responded. 

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  Romin

  • December 26, 2019 09:47

  Hi, 

  My application got rejected the 3rd time, can someone please help?

   

  Thanks

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