Invalid phone number

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McKenzie

• January 28, 2020 14:44

I am trying to make an account. Whenever I put in my phone number, it say 'please enter a valid phone number.' I am putting the correct number, but it will not let me proceed until this is resolved. I don't know what to do. I cannot find a phone number for customer support, but I would like to talk to someone. 

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• Official comment

  

  Natalie

  • January 29, 2020 08:16

  Hello McKenzie, 

  Thank you for your message. I have now opened a ticket with our customer support team in order for them to review the case and help you resolve it. You shall get a reply today.

  Thank you for your patience.

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  Keith

  • February 29, 2020 21:23

  This same scenario is occuring for my account. I'm curious that even the international number is being invalidated. Can you verify if this is a bug in your system or the input measure isn't correct?

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  Ben

  • May 07, 2020 13:26

  Same thing is happening to mine too!

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  Keith

  • May 07, 2020 13:43

  I Can't find any reference to a phone number. Only a vague reference of an email that no one has replied to. I believe the problem to be a glitch in their system related to north american phone numbers. I don't know if this is a new thing or old but I can't update my profile at all until I resolve it.

  I honestly find it quite typical however for PPH to only desire to provide the platform and not attempt to address the fixes.

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  Ben

  • May 07, 2020 13:45

  Strange, i've just spent all this time updating my portfolio, and this bug is stopping me from saving... 

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  Athar

  • October 09, 2021 17:05

  I'm unable to submit my phone number 

  please solve the issue

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