Buyer is not approving the invoice after settlement arrangement

Hi,

I was awarded the project, the buyer deposited 60 GBP in the escrow and I started working on the project. Meanwhile, the buyer found someone else for the job so, we mutually agreed on splitting 60 GBP (30 GBP for my work and 30 GBP for buyer refund). The buyer send me request and I approved the refund on sunday (10/3/20) and raised invoice for my half (30 GBP). Now, the buyer is not approving my invoice and not returning my messages either. I don't know what to do. Kindly, help me to get my payment. support team can check the work stream for proof of our settlement.

Official comment

Kristal

March 16, 2020 11:39

Hello,

Thank you for your message and I apologise for the inconvenience you are having.

I have now opened a ticket with our customer experience representatives and they shall proceed and email you in order to help you out with your case.

Thank you for your patience.

Buyer is not approving the invoice after settlement arrangement

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