Questions related to account information approval

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Choi

• March 11, 2020 16:17

Hello. 

I have a question.

 

I tried to send an invoice after I did my job, but I received the following message.

 

"It seems like you haven't filled in your Address, your Tax/Company details and your Withdrawal Account details. Please click here to fill them in and make sure that your Withdrawal account has been approved before you can create an Invoice."

 

When will my withdrawal information be approved?

I look forward to hearing from you. Thank you.

 

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• Official comment

  

  Kristal

  • March 12, 2020 11:43

  Hello Maria,

  Thank you for your message and I apologise for the inconvenience you are having.

  I have now opened a ticket with our customer experience representatives and they shall proceed and email you in order to help you out with your case.

  Thank you for your patience.

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