¡Problem with security question!

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Hernan Dario

• March 11, 2020 19:33

I know what my security response is, but when they ask me to put it in, this is hidden like a password. I don't know how to put it, my answer has capital letters and spaces. No matter how I put it, it always tells me it's wrong, and it doesn't.

When I want to change it they don't allow me to do it because I have to put the previous one. I don't understand why it is hidden as a password when you enter it.

I tried all the options and none is correct. At least there could be the option to show what's hidden.

I need to review my payment methods, so I must enter this answer.

Thanks!!!

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• Official comment

  

  Kristal

  • March 12, 2020 11:54

  Hello Hernan Dario,

  Thank you for your message and I apologise for the inconvenience you are having.

  I have now opened a ticket with our customer experience representatives and they shall proceed and email you in order to help you out with your case.

  Thank you for your patience.

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• 

  Muhammad

  • December 25, 2022 12:02

  Also problem with this, 

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