Is it possible to using my trading name instead of my real name?

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Peter

• March 18, 2020 12:06

I've finished work months ago but I wasn't able to get payed based on my account registration problem. Basically I have given my personal trading name to my account, but it's different from the one that I have in my documents. It's very similar but different.
Now, I do not want to use my real name anywhere I work, cause I have a business/trading name that all my clients know and use regarding my freelancer work. Is there any workaround this side to get applied for payouts using my trading name only?

Otherwise, I just delete myself and never look back here, 'cause it's my no1 priority. And yes, it's more important than the money I have left in after working for days...

Thanks for your answers,

Peter Wolf

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• Official comment

  

  Kristal

  • March 18, 2020 14:16

  Hello Peter,

  Thank you for your message and I apologise for the inconvenience you are facing.

  I have now opened a ticket with our customer experience representatives and they shall proceed and email you in order to help you out with your case.

  Thank you for your patience.

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