money taken out of my account

Hi,

Money has been taken out of my account but i am getting a message saying

Uh-oh! Your WorkStream was moderated

Our Moderation Ninjas detected content in your WorkStream, which was in violation of our Terms & Conditions. For that reason, your message never reached Carl's Inbox. If you want to talk this through, just Contact us

please can you advise. Otherwise please refund my account.

Thank you.