My withdrawal request was not successful, no money has been refunded to my credit card

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Ian

• May 29, 2020 22:23

Good evening

I received an email stating "Your request for withdrawal was successful and the amount of £20.00 has been refunded to your Credit Card"

I have checked both of my credit card transactions and neither of the accounts have been credited with £20.00, can you please look into this as a matter of urgency, when you receive the email above you would expect the money to be there.

Kind regards Ian

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• Official comment

  

  Kristal

  • June 03, 2020 13:32

  Hello Ian, 

  The email is sent when the transaction has been processed from our side, please keep in mind that the transaction may take a few business days to be processed from you credit card issuer as well. Nevertheless please do contact our support team if there is still a delay by following the link : https://support.peopleperhour.com/hc/en-us/requests/new

  kind regards

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• 

  George

  • August 08, 2020 02:02

  The same problem

  
  "Your request for withdrawal was successful and the amount of £ 33.00 has been refunded to your Credit Card.

  Amount: £ 33.00

  Find out more about this transaction. "

  
  But the money never refunded to the credit card
  What is the problem? When will the money arrive?

  1

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• 

  Kristal

  • August 10, 2020 07:17

  Please find below a link to submit a request to contact our CS support for further assistance

  https://support.peopleperhour.com/hc/en-us/requests/new

  Kind regards,

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