This is the conversation I just had on a Live Chat
Jun 10, 10:35 AM
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Rachel Howlett
Hi
I have recently joined PPH. My first job was £10 so , with the 20% fee taken off I thought I would take home £8. However, when I went to withdraw my funds it said I would only receive £7.
Margarita joined the chat
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Rachel Howlett
Why is this?
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Margarita
Hello, Rachel Howlett ! My name is Margarita.
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Rachel Howlett
Hi Margarita
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Margarita
Yes, please allow me to explain
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The minimum Service Fee per invoice is £2.5 | €3 | $3.5 (excl. VAT).
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So if the amount of the invoice is low, and the 20% is lower than the minimum fee, then the above fees are appliled
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Rachel Howlett
I didn't realise this. So it was really not worth me spending so long on a project just to take home £7
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Why does the form when you post an offer not tell you the ACTUAL amount you take home? It should have said £7, not £8. This is not fair -
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it is very misleading, especially to someone who is new to the site
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Margarita
I am sorry to hear you feel this way
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Rachel Howlett
Also if the minimum service fee is £2.50, then the correct amount would be £7.50, not £7
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Margarita
This is included on our Terms and Conditions Rachel.
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We always recommend our users to read them in order to informed about the politics of the company as also the rules
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Rachel Howlett
But it is wrong for the offer forms to say the incorrect take home amount
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Margarita
There is a 20% of VAT added on the fee amount (2.5GBP)
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This is 0.50GBP which makes us 3.00GBP in total
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Please see the link above
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Rachel Howlett
Well maybe the offer posting forms should be changed to make it more transparent, especially for those who are new and don't completely understand how it works.
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Margarita
thank you for your suggestion Rachel
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Rachel Howlett
I hope that it will be changed as it doesn't feel very
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fair
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Margarita
You can submit your suggestion here
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Rachel Howlett
thank you. I will. bye Margarita
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