PPH took £26 for denied ad

Your platform took £26 after a duplicate ad was automatically denied however PPH still took £26 when costs should also, had been rejected. no costs should be taken for ads you deny. The ad isn’t active This was uploaded in error by my apprentice without permission to use my card. Refund needed . I cannot reach you via email I’ve tried to contact you several times, and given it time, yet there is no contact number for you or replies from you regarding this