What is going on at PPH?

Since the lockdown what is going on with PPH? Lack of service (no webchat again today) payments not being processed for days (yet you still deduct 20% commission) community boards swamp with the same question - why have you rejected me? All from third world unqualified sellers claiming to be freelancers - QR designers, expert logo designers or data entry experts. When is PPH going to sort the issues the place is littered with poor, fake portfolios and cheap buyer requests.

Logo or flyers requested for £6 or $10 really?