Buyer not paying for the correct service

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Adam

• December 02, 2020 07:31

Under the offers section it would be great prior to purchase or at purchase if a pop up could come up with a key message or drop down offering different levels of services and timescales. I have so many purchases where they don’t pay for the correct service despite the numerous warnings advising them. This is still an issue even when they pay for additional add-ons. It causes me to tell them to cancel and lose out on points.

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  Haris

  • December 03, 2020 09:02

  Hi Adam,

  thanks for the suggestion.

  I get your point and it is indeed a valid one, so I'll definitely note it down for further consideration.

   

  Kind regards,

  Haris

  Product Manager @ PeoplePerHour

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  Adam

  • December 03, 2020 09:21

  Why you have read this thread Haris why not respond to others? Have you considered asking established freelancers to respond on the community-boards? I have started to try and help with people with payment concerns. Too many threads are ignored by your team or you just send a standard link to send an email (which like the payment one crystal sent the other day to a user was incorrect).

  Why not ask for freelancers to help respond to people queries give them a badge and say that they authorised to comment i.e on simpler items that don't really need to engage with support.

  Payments, for example, all been read by your team no one responds in the thread. All people want on the platform is communication and there is none.

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