Unable to withdraw funds from PeoplePerHour account

Hi,

We have been using PeoplePerHour for the last few years and have withdrawn funds from our PeoplePerHour account. But now when we try to withdraw funds, we keep getting this message "To help us verify your identity and ensure complete security of your information we need you to send some identification documents. here". We had already provided the documents and Payoneer account was approved.

Please help.