Refunds to abusive Buyers-where's the support for freelancers?

Hi PPH, as a freelancer I have to say I am extremely disappointed in your service when it comes to supporting/protecting freelancers from abusive buyers and issuing refunds. Your refund policy sounds good however your team needs to review it and make decisions based on it. 

It's is abundantly clear that your refund team doesn't review the workstream and is unaware of your policy regarding refunds. Had your refund team review the workstream related to this refund, it would not have been approved.

You state clearly that two iterations must be completed to satisfy a client. What happens when you have done upwards of 7-9 versions, and you are growing tired taking verbal abuse and insults from of a client who is demanding more then project scope? When the project was concluding, I sent my invoice and it was rejected by the client (wasn't suprised  as he already threatened to not pay). I was not about to issue a dispute regarding the invoice as this would negatively effect my rating. The client requested a refund and a day later you issued it. Your policy states:

• If the Freelancer has delivered the work that was agreed but you aren't happy with the work based on taste (for example, a logo design isn't quite what you had in mind) then the Freelancer is entitled to receive payment for the work as long as they have given you at least two further iterations to try and meet your needs (most Freelancers will go even further to keep you happy).

Please review the workstream, I have done numerous versions 7+ to attempt to please this client who has been nothing but disrespectful with offensive language. I suggest you also review this client's profile and his refund request history as he's had the same jobs posted over and over which tells me he's cancelled/refunded on numerous freelancers and should be removed from the platform. Where's the support for freelancers?

Kind Regards, Kim C.