Losing service charge when getting refunded

Basically if the freelancer let you done and did not complete the job, you can get a refund which will exclude the service charge you paid to peopleperhour! This is very annoying as if I am to find another person to do the job I will have to pay another 20% service charge.... it means that the only winner here is the website not the users :(

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Natalie

Many thanks for your message.

I have opened up a ticket for you with our customer support team and someone will email you soon.

Thank you in advance and have a lovely day.

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