Invoice wasn't approved

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Subrata

• October 31, 2018 03:36

 Hi, I have received mail from PPH 

" PPH ADMIN - We would like to inform you that both your PPH accounts remain unverified. Therefore we are unable to release this invoice payment to the Seller. Both users are kindly asked to login to their PPH account and follow this link in order to provide the proper documents to have their account .

I have already submitted . 

My question ,If buyer not verify his account , can I not received my money .I already delivered his job & he accept invoice .

let me know I am very new in this platform 

 

Thanks 

 

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• Official comment

  

  Natalie

  • November 01, 2018 09:12

  Many thanks for your message.

  I have opened up a ticket for you with our customer support team and someone will email you soon.

  Thank you in advance and have a lovely day.

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  Paul

  • April 27, 2022 15:11

  Good luck trying to get your money.

  If the buyer isn't verified, you WON'T be paid. I have the same problem. Carried out work for a customer. Customer had already paid money into Escrow, left a 5 star review, but because he's not verified, PPH won't release the money. If I were you, I would stay well clear of PPH

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