former profile layout

i think the layout of the former profiles before this months new layout should return.

the portfolio has less to view, for potential clients browsing and the stats aren't a true representation of projects completed with truthful buyers, a.k.a clients who disappear, swindle work, or only leave what's in escrow to the freelancer instead of paying the full amount.  the profile should only take into account projects completed with honest buyers. 

on top of that it doesn't show last project regardless of review or not. 

on top of that for the service fees all sellers are paying we expect a better service from pph where it supports it's freelancers and does more to increase there sales, ever since this increase i've seen less and less work come through on this platform. what exactly are we paying service fees for is there is no service?

2
9 comments
Avatar
Sohail

Hi PPH Ninjas,

I totally agree with James, that the old layout of profile was awesome! Above all it was the identity of PPH.

I understand that you guys have done your best and come up with a really pleasing layout but that old one was real classic and I believe classic things are meant to stay.

Looking forward to hear back from you.

Stay blessed.

Best Regards,

Sohail

Avatar
Gadi

I totally agree that PPH has ruined the profile layout and the new one now looks really unorganized if compared to the classic look it had before. I don't know who is taking decisions graphic-wise in PPH but they should start making some voluntary surveys among selected graphic designers who are actively selling in PPH. I'm sure given a choice of a few layouts, those pro sellers will take the right graphic decisions for all of us. The PPH employees in the design department of PPH are not benefiting with us, the users.

James - I was on and off a Top Cert and had regular flow of new inquires and sales. My new inquiries have dropped to a single inquiry in a month. My profile views dropped to a single view every 3 days. Since they changed the Hourlies to Offers, I barely made any new sales, maybe 1 or 2 for the past few months.

The changes PPH made in the system have completely crashed me. And they charge significantly higher fees. Very disappointing and not what one would expect after being an active seller on the platform for 6 years. I thought I'm the only one who is suffering from a major drop in sales but it sounds like I'm not alone with this issue.

Avatar
james

you're far from alone gadi, i'm a top cert and see barely any work coming through on this platform anymore. ever since the increase in service fees the platforms plummeted in sales for me.

thankfully i have other means to attain work but i once prided myself on spreading the word how great this platform is, no more though. it's shockingly bad and the service seems to reward buyers who actively seek to rip freelancers off now.

it's doing everything it can to ruin freelance work. i've seen 0 benefits of the new scheme myself including a lot of other sellers from what i've seen, all in top cert aswell. 

Avatar
Gadi

James, I agree with everything you said. Thanks for letting me know that I'm not the only one who is suffering from this. I think the drop in sales of established sellers is unrelated to the service fees. It is rather directly affected by two critically wrong strategic decisions PPH took at about the same time the service fees were changed:

1) PPH management decided to decrease the amount of work coming in through Hourlies (now Offers) and increase the jobs being posted by buyers.

2) They also decided to completely reshuffle the search algorithms for Hourlies (now Offers) and the "By Relevance" which is now the default sorting option has absolutely NOTHING to do with relevance.

Avatar
Gadi

Half a year ago I complained about it to Ms. N. (PPH CS Manager). These were the responses I received from her on the two issues I raised:

1) "At some point, indeed, we reached a point when we had more Hourlies than Posted Jobs and changes had to get into effect as well. Gadi, be aware, that we are always trying to change and make our platform better."

2) "Regarding the Hourlies inquiries. The reason you see a drop in your Hourlies is the following. In PPH we believe that every single freelancer needs to be given a chance to become better, same as you did for example. I understand we have TOP Sellers but, in order for us to be fair, we allow other freelancers to be seen under the Hourlie Listing as well. We want our users to have equal chances to sell under our platform. I understand and respect this is a problem for you but I am sure you understand that some Hourlies cannot be on TOP not because Sellers do not work, but because we were not given them the chance to do so - now we do."

Avatar
Gadi

So to sum it up, they decided on two major changes, less Hourlies (now Offers) to be sold and let the freelancers compete between themselves on bidding with proposals on published jobs, while pushing down the prices. I cannot see how this is yielding more profit to PPH, surely it's generating them less revenue. On top of that, when a buyer chooses to give Hourlies (now Offers) a chance, PPH intentionally prevent the sales of the top established sellers and shift it towards newbies who have zero to little experience. As those normally come at a lower cost, it's just one more reason for PPH to have their own revenue decreased. What would you say about that? I think PPH surely making now less money and that's why everything is breaking apart with this platform.

Avatar
james

Pph are probably doing fine with the new service fees 20% plus vat. And what ever blag they can think of. So probs 35% off nearly all jobs considering all of them are one off clients.
The promise of lower service fee after earning 500 to 5000 is a joke literally about 5% of jobs in here are on going especially at that rate.

In short they profit, we don't. The only thing for certain is though by not aiming to advertise top cert is only going to harm the platform. If works given to inexperienced sellers and clients get shoddy work they're less likely to come back. Maybe that's there plan to make sure jobs never get out the higher service fee bracket.
The platform he definitely changed for the worse though that's for sure, even the jobs being posted are low profile with about 30% of people actually committing to going through with a job. Least before buyers went through with jobs and everyone was benefiting.

Avatar
Gadi

James - I again agree with everything you say. I've just checked the sellers' fees in other platforms and I don't think PPH is the worse in that regard (i.e. Fiverr charge 20% flat, Presto Experts charge 30% for jobs up to $500), HOWEVER these platforms have way more buyers than PPH can probably ever obtain. I couldn't care less for the higher seller fees in PPH, if and only if, it had brought me plenty of clients and make me busy with work. But it's so far of being the case. I think for me as a frustrated seller, it's time to switch a platform. It's just not working for the sellers anymore. Plus they keep breaking the platform repeatedly, every time it's a new negative surprise.

The latest feature that they decided to cut off and drives me crazy, is the online indicator (or last seen indicator). Did you notice it's gone? Ever wondered why? As per Support's response to my inquiry:

"This is not a bug on our system. We have indeed removed the online indicator from our website. We noticed that this feature had been confusing users and we preferred to keep only the availability feature as it is closer to what freelancers do on our platform."

"Confusing users"?! Great, they just made the system more blind for the users! Those PPH decision makers who has never worked in their life as sellers in a system like PPH can totally underestimate this indicator. I'm going to open a post on this right now, let's see how many supporting reactions I'm going to get...

Avatar
Sohail

Hi Gadi,

I have just gone through your comment and all of it makes 100% sense and its just common sense.

As far as PPH fee is concerned I am not gonna say anything to that because they have their own reasons may be.

But as far as removing the online indicator is concerned this is extremely ridiculous and far form logical explanation.

The online indicator was great but PPH had something on the profiles of both buyers and sellers, which said "Available now" and then there was something called "Last Seen"

In my opinion they must have removed the the line "Available now" and placed a little dot indicating the availability of a seller of buyer.

That is how things work all over the freelance sites and its a matter of common knowledge I think.

I still request to PPH to please revert back all the layout changes for good! and I will repeat the sentence that "Old profile was the identity of this PPH site".

I will also request them to please go back to old profile layout and also make that online dot visible.

Please sign in to leave a comment.