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Document for utility bill rejected

Hello,

I already send two utility bills and both are rejected. All documents are recent and with my correct billing address. Why is that happen? It almost two weeks now. I really need my funds. Please help me. Thank you.

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    Karyn

    I too am frustrated with this.  

    I will be closing my PPH account for the rejection of my credit card document which you say is acceptable as proof of address, as well as the new charge for processing these documents of $13 for 1 day processing (or we must wait 7 working days for the free option!)

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